Stowlane, a service of Hamilton Development Company, LLC · Last updated 2026-07-11 (v2026-07-11)
These Tenant Terms of Use ("Terms") govern your use of the Stowlane website, payment pages, and tenant portal (the "Service") that a self-storage facility ("Operator") uses to rent units, take payments, and send account messages. The Service is provided by Hamilton Development Company, LLC ("Stowlane," "we," "us," or "our"). By renting a unit online, paying through the Service, using the tenant portal, or checking the acceptance box at checkout, you ("Tenant," "you") agree to these Terms. If you do not agree, do not use the Service.
Stowlane is a software platform the Operator uses to run its business online. Your rental relationship is with the Operator, not with Stowlane. Your rental agreement, your unit, your rent and deposit, your access and gate code, and any late fees, default, or lien matters are governed by your agreement with the Operator and by the Operator, not by Stowlane. We do not own, operate, control, or insure the facility or your stored property.
Plain language: You're renting from the storage business, not from Stowlane. Stowlane is just the software they use.Through the Service you can, depending on what your Operator turns on:
Payments you make through the Service are processed by Stripe, and the Operator is the merchant of record — the business accepting your payment. Stowlane does not hold your funds; money settles from Stripe to the Operator. Questions, disputes, refunds, and chargebacks on a payment are handled by the Operator under your rental agreement and Stripe's rules. If the Operator passes a card processing fee to you, it is disclosed as a separate line item before you pay.
Plain language: Your card is processed by Stripe and paid to the storage business. Refund and billing questions go to them, not us.You agree to receive rental agreements, receipts, and account notices electronically. Text messaging is optional and off by default — it is never a condition of renting. If you opt in (in the tenant portal, by checking the optional box at signing, or by texting START), you may receive account and service texts from the Operator sent through Stowlane; message and data rates may apply and frequency varies. Reply STOP to opt out or HELP for help at any time. How we handle your information is described in our Privacy Policy.
Plain language: You'll get documents and receipts electronically. Texting is optional — opt in if you want it, reply STOP anytime.The Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind. To the fullest extent permitted by law, Stowlane disclaims all warranties, express or implied, and does not warrant that the Service will be uninterrupted, error-free, or secure. Stowlane is a software provider; nothing in the Service is legal, tax, or financial advice.
Plain language: The software comes as-is, with no guarantees.Stowlane is not responsible for the Operator's acts or omissions, including the Operator's rent, fees, policies, decisions about access, or enforcement of its lien; for the condition, security, or availability of the facility or your unit; or for any loss of, or damage to, property you store. Those are between you and the Operator, and you should maintain your own insurance on your stored property.
Plain language: We're not on the hook for the storage business's decisions or for your stuff — insure your own property.To the fullest extent permitted by law, Stowlane will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of or damage to your stored property, arising out of or relating to the Service. Because you do not pay Stowlane any fee for the Service, Stowlane's total aggregate liability to you for all claims relating to the Service will not exceed one hundred U.S. dollars ($100). Nothing in these Terms limits any liability that cannot be limited under applicable law.
Plain language: If something goes wrong with the software, our liability to you is capped at $100, and we're not liable for indirect losses or for your stored goods.You agree not to misuse the Service — for example, by attempting to access another tenant's account or data, interfering with or overloading the Service, or using it to break the law.
These Terms are governed by the laws of the state where the storage facility you rent from is located, without regard to its conflict-of-laws rules, and any dispute relating to the Service will be brought in the state or federal courts for that location. This does not limit any non-waivable rights you have under the consumer-protection laws of your home state.
Plain language: Your state's law applies — specifically, the state where the storage facility is.We may update these Terms from time to time. The version in effect when you accept is the version that applies to that transaction and is recorded with your acceptance; updated Terms apply to your future use of the Service after they are posted with a new version date.
Questions about these Terms: Hamilton Development Company, LLC, justin.hamilton@hamiltondevco.com. Questions about your rental, bill, or unit go to your Operator.
